If requested we will not do any defect rectification unless authorised. The practical way to give you, the customer, control over defect rectification is for you to set a limit on the amount of work we can perform without your express permission.
Do you really want contacting every time a spark plug, brake lining or nav light is changed?
We aim to provide a transparent and fair service through good customer relations rather than unrealistic menu price lists. Don’t hesitate to call us to discuss how you feel your defect rectification is best handled.